FAQ’s

Read Our FAQ's Below ...

I’ve seen an item in store but I want it delivered, is this possible?

Not at the moment. All home delivery items come from our central distribution centre, we don’t collect items from stores, so there may be times when a product is available to reserve in store but unavailable for delivery. Once stock of that item is replenished in our central warehouse, home delivery will be available.

Can you transfer stock between stores?

Maybe in the future, but we don’t offer this service at the moment.

How do I cancel my order?

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy goods from us online or by phone, you may cancel your order and obtain a full refund if you request one within 14 days of receipt of the goods (or if your order contains a number of items that are delivered separately, from receipt of the last item). With the exception of custom made items, this cancellation right does not apply to the products listed as exclusions in our returns policy unless they are faulty.

Do I need to sign for my delivery?

Yes. For security reasons we require a signature for all deliveries that don’t fit through your letterbox. If you are not available to receive your products, our courier will leave a card with details on where your delivery is and what your options are.

When will I get my order?

That depends on what you’ve ordered. Once you reach the basket page you’ll see a delivery date beside each item. For Standard Delivery items this will be an approximate date, but for Express Delivery this is a fixed date you can expect to receive your parcel.

When can I collect reserved items in store?

Your order should be available to collect from 3 hours after placing your reservation. We will email or text you to let you know your order is ready to collect. If you arrive at your chosen store before you receive a ‘Ready to Collect’ notification, your items might not be ready.